I work exclusively with digital products and services, such as analytics reports, dashboards, performance audits, and marketing consultations. Because everything I provide is digital and often personalized, all sales are generally final once the product has been delivered or the service has been completed.
However, I understand that special situations can happen, and I want you to feel confident when working with me. That’s why I offer refunds in specific cases, such as:
- Accidental duplicate payments
- Technical issues that prevent you from accessing the purchased service
- If I fail to deliver the service within the agreed timeframe without prior notice
- Delivery of a corrupted or inaccessible file that I cannot fix
- If the service is significantly different from what was described at the time of purchase
If any of these issues occur, please contact me within 7 calendar days of delivery. I’ll review your case carefully and get back to you as soon as possible with a solution.
Please note that I cannot offer refunds for completed work that matches the agreed scope of service or in cases where you simply change your mind. Since everything I do is digital, I strongly recommend reviewing the service details before placing an order.
If you have questions or need assistance, feel free to reach out to me at info@h-m-ting.com. I want every client to feel supported and fully informed at every stage.
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